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Information regarding your Shadow Immobiliser

Thank you for purchasing the Shadow Tracking System

Below we have put together some information on how to operate your Shadow Immobiliser, with some Frequently Asked Questions.
Please feel free to bookmark this page for future reference.
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The Shadow Immobiliser is the most convenient yet secure vehicle security solution available on the market. With many alternative methods of operation, the Shadow Immobiliser is the only product of this nature to offer a bespoke and convenient solution for your individual needs. Enquire today for more information.

HOW TO USE YOUR SHADOW CARD

Your card should be present, switched on and charged accordingly whenever driving your vehicle. If your card is not present, your vehicle will not start. Once the ignition is switched off the immobilisation will arm and will not start unless the card or app is present. Each card has an on/off button which can be used for further security allowing no signal to transmit. To charge your card, align the prongs of the USB charger to the copper colour dots on the card. The Card LED on the button side will change to Red and once fully charged will turn to green. To fully charge your card normally takes around 30 minutes to 1 hour.

HOW TO USE YOUR SHADOW CARD

The Shadow Immobiliser is the most convenient yet secure vehicle security solution available on the market. With many alternative methods of operation, the Shadow Immobiliser is the only product of this nature to offer a bespoke and convenient solution for your individual needs. Enquire today for more information.

If you forgot your card or prefer to use an App

Shadow Immobiliser app works as a backup system to the cards allowing you to start your vehicle if your cards are out of charge or not present. If you prefer, the App can be used instead of the cards. Open the app using the required security method: Face ID or Passcode. Await for the progress bar to complete and the vehicle will start. Your vehicle will remain in an un-immobilised state until the vehicle’s ignition is switched off.

Features available for the app:

  • Service Mode: Ability to put the vehicle into a service mode for a set number of hours where the car will remain mobilised. Once those hours are complete the vehicle will then go back into the immobilised status.
  • Card Battery Levels: The card(s) battery levels will be displayed if you would like to check if one requires a charge.
  • Scheduled Override: Ability to schedule your immobilisation.
  • Vehicle Selection: The Shadow Immobiliser app allows for multiple vehicle management. You can select which vehicle to immobilise upon opening the app.
Home Page

When you log into the Shadow Immobiliser app you will be faced with a progress bar, this progress bar will fill until completion mobilising or immobilising the vehicle.

Current status of the vehicle will be displayed in the blue box at the bottom of the page.

Override / Service Mode

The Shadow Immobiliser can be overridden using the app and disabled for a period of time. Here you can use the wheel to select your desired time and set accordingly.

Current status of the vehicle will be displayed in the blue box at the bottom of the page.

Add Schedule

In the add schedule menu you can create an override schedule for the week and have the app automatically mobilise your vehicle for a defined period of time over a selected day or number of days for the week. Here you can select which days you want to have the schedule operate and a start and end time.

Override Schedules
Here you can see which schedules are currently active for the week.
Settings Menu

The Settings menu allows you to change settings to tailor your user experience within the shadow immobiliser app.

Settings include:

Override / Service mode
Card Battery Levels
Schedule Override Mode
Account Settings
Tutorial
Troubleshooting

Battery Levels

Here the battery levels of all linked Driver Detection Cards are displayed. Each Driver Detection Card can be charged via usb using the charging cable provided on install.

Replacement or extra cards and chargers may be purchased by contacting our Secure Control Centre.

Account Settings
The account settings menu provides an overview of your vehicle, including name of vehicle and registration number. Within this menu you can also notify us that you have sold your car, you can also choose whether to receive push notifications for your Driver Detection Cards when the battery reaches 30% as a reminder to charge your cards. Here you also have the option to change your registered email address, add another vehicle to your app and set a pin code for when you start the app.

Frequently Asked Questions

We suggest checking that your vehicle battery is fully charged and other common items that cause your vehicle not to start including making sure that your Shadow Driver Detection Cards  are charged and switched on.  If you require any assistance please contact your original installation engineer.
Please allow up to 90 seconds for the Immobiliser to activate once the ignition has been turned off.
Putting the device into “Service Mode” is quick and easy to do via the mobile app. Simply activate Service Mode to enable the vehicle to be driven without the presence of your Shadow Driver Detection Card. Remember to deactivate Service Mode once the vehicle is back in your possession.
The Shadow Immobiliser comes with two Shadow Driver Detection Cards and a USB charging cable.  Should the battery in either of the cards deplete, simply plug into a USB using the charging cable provided and wait 30 minutes for a full charge, or until the green LED light appears on your card. 
The Shadow Immobiliser is the UK’s first connected immobiliser, allowing you to secure your vehicle with innovative and reliable technology. The Shadow Immobiliser automatically immobilises your vehicle when your ignition is switched off. The Shadow Immobiliser is operated solely through the presence of our  unique Driver Detection Cards, eliminating the need to remobilise the vehicle through manual processes such as sequencing.
In the event that you lose either of your supplied Shadow Driver Detection cards, please contact Global Telemetrics on 0800 279 6401 to purchase new cards. The lost card will be remotely deactivated.. You will be given access to the Shadow Immobiliser Android/Apple app which can be used to disarm your vehicle in the interim period before your new cards are delivered to you.

Unfortunately no the Shadow Immobiliser can’t be transferred to an alternative vehicle. If you require another Shadow Immobiliser please contact your original supplier.

Yes, using intelligent and advanced technology, the Shadow Immobiliser can be fitted to all vehicle types including Classic, Hybrid and Electric vehicles.
Yes, the Shadow Immobiliser can be used as a stand alone security measure, or in conjunction with other security features such as tracking devices or alarm systems.  
The distance for which the Shadow Driver Detection card will need to be from the vehicle in order for the vehicle to start will vary depending on the vehicle type and the installation location of the device within the vehicle. However, the card is required to be within the vehicle, or just outside, to allow the vehicle to start. We recommend keeping your Driver Detection cards within a Faraday Pouch whilst not in use, including your spare cards.

No. The Shadow Immobiliser is a standalone immobilisation system,, therefore no subscription or ongoing costs are required.

Yes, the Shadow Immobiliser comes with 12 months manufacturer warranty included.
We are not aware of any instances where a vehicle warranty has been voided due to the presence of a Shadow Immobiliser, however, it is always advisable to speak with the manufacturer for confirmation.
As well as the Shadow Driver Detection cards, you will also have access to the Shadow Immobiliser mobile app. Through the mobile app, you can disable the immobilisation, enabling you to lend the car to another driver without having to supply the deactivation cards.
To confirm your vehicle is sold email: [email protected] Please ensure you include your vehicle registration on your email when confirming the sale. PLEASE NOTE: We will only accept emails from your registered email address only.
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The Shadow Immobiliser is available to purchase through specified premium resellers. For more information or to request details of your approved supplier, please complete the adjacent form or contact our sales team on:

T: 0800 279 5645
E: [email protected]

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